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Travel Information

Resort Taxes

  • Italy

  • Bagno di Ripoli
    Bagno a Ripoli City Council has recently announced the introduction of a tourist tax for stays between 01 March - 31 October inclusive. The cost at Villa la Massa will be 4 euros per person, per night. The tax is applicable for a maximum of 4 consecutive nights and will be payable directly to the hotel on check out. Children under 14 years are exempt from this charge. Charges may be subject to minor amendments.

    Bardolino, Lake Garda
    The town of Bardolino has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 01 June 2012 (valid Jun - Sep). The cost will be €0.50 per person per night for 2*, €0.80 for 3*, €1.00 for 4* and €2.00 for 5* hotels. The tax will be payable in cash directly to the hotel. Children under 14 are exempt from this charge. Charges may be subject to minor amendments.

    Bellagio, Lake Como
    The town of Bellagio has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 01 April 2012 (valid Apr - Oct). The cost will be €1.00 per person per night for 2* hotel, €1.50 for 3*, €2.00 for 4* & 5*. The tax will be payable in cash directly to the hotel. Children under 10 are exempt from this charge. Charges may be subject to minor amendments.

    Blevio, Lake Como
    The town of Blevio has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 01 April 2012. The cost will be €5.00 per person per night. The tax is applicable for a maximum of 7 nights and will be payable in cash directly to the hotel. Children under 12 years are subject to a 50% reduction. Charges may be subject to minor amendments.

    Bologna                                                                                                                                                                                                                                                                                                                                        From 01 September 2012 the city of Bologna has introduced a tourist tax.  The cost is between €1.00 - €4.00 per person per night and is payable for a maximum of 5 nights. Charges may be subject to minor amendments.

    Cadenabbia, Lake Como
    The town of Cadenabbia has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 01 April 2012 (Apr - Oct). The cost will be €0.30 per person per night for 2* hotels, €0.50 for 3*, €1.00 for 4* and €1.50 for 5*. The tax will be payable in cash directly to the hotel. Children under 11 are exempt from this charge. Charges may be subject to minor amendments.

    Menaggio, Lake Como
    The town of Menaggio has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 01 April 2012 (valid Apr - Oct). The cost will be €1.00 per person per night for 2* hotels, €1.50 for 3* hotels, €2.00 for 4* and 5* hotels. The tax will be payable in cash directly to the hotel. Children under 11 are exempt from this charge. Charges may be subject to minor amendments.

    Tremezzo, Lake Como
    The city of Tremezzo has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 01 April 2012 (valid Apr - Oct). The cost will be €0.30 per person per night for 2* hotels, €0.50 for 3*, €1.00 for 4* and €1.50 for 5*. The tax will be payable in cash directly to the hotel. A 50% reduction applies to children under 12 years. Charges may be subject to minor amendments.

    Stresa, Lake Maggiore
    The town of Stresa has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 15 February 2012. The cost will be €0.50 per person per night for 2* hotels, €1.00 for 3*, €1.50 for 4* and €2.50 for 5* (all year round). The tax will be payable in cash directly to the hotel. Children under 5 are exempt from this charge. Charges may be subject to minor amendments.

    Capri
    Capri has announced the introduction of a tax, which will be applicable for all visitors to Capri from 2012. The charge will be €1 per person, per star rating, per night and is payable in cash directly to the hotel. The tax is applicable for a maximum of 5 nights and children under 10 years are exempt from this charge. Charges may be subject to minor amendments.

    Castelnuovo Berardenga
    The Castelnuovo Berardenga district has recently announced the introduction of a tourist tax. The cost will be €4.00 per person, per night for a maximum of 4 consecutive nights. The tax will be payable in cash directly to the hotel.  Children under the age of 14 are exempt from this charge.  Charges may be subject to minor amendments.

    Fiesole
    Fiesole has recently announced the introduction of a tourist tax, which will be applicable for all visitors from 01 September 2011. The cost will be €5.00 per person, per night for the first 7 nights of any stay and €2.50 per person, per night for any nights stay thereafter. The tax will be payable in cash directly to the hotel. Children under 8 years are exempt from this charge. Charges may be subject to minor amendments.

    Florence
    Florence has recently announced the introduction of a city tax, which will be applicable for all visitors from 01 July 2011. The cost will be 1 Euro per person per night, per star of category. The tax is applicable for a maximum of 10 nights and will be payable in cash directly to the hotel. Children under 10 years are exempt from this charge. Charges may be subject to minor amendments.

    Limite Sull Arno
    The Empolese Valdelsa district has recently announced the introduction of a tourist tax.  The cost will be €1.00 per person, per night for a maximum of 6 consecutive nights. The tax will be payable in cash directly to the apartment/villa complex reception.  Children under the age of 14 are exempt from this charge.  Charges may be subject to minor amendments.

    Maiori
    A tourist tax is applicable for all visitors to Maiori from 01 June - 30 September. The cost will vary depending on the hotel's star rating and is as follows: 3 Star hotels 1.50 Euros pppn; 4 Star hotels 1.75 Euros pppn; 5 Star hotels 2 Euros pppn. The charge is applicable for a maximum of 4 nights and children aged 10 years and under are exempt from this tax. Charges may be subject to minor amendments.

    Milan                                                                                                                                                                                                                                                                                                                                              Milan has announced the introduction of a tourist tax which will be applicable to all visitors from 01 September 2012. The cost will be €1 per person per night per star of category. Children under 17 years are exempt from this charge. Charges may be subject to minor amendments 

    Montecatini Terme
    Montecatini Terme has recently announced the introduction of a tourist tax. The cost will be per person per night as follows: 2 stars, €0.70; 3 stars, €1.00; 4 stars, €1.40; 5 stars, €1.70. The tax is applicable for a maximum of 7 consecutive nights and will be payable directly to the hotel. Children under 10 years are exempt from this charge. There will be a 20% reduction to the tourist tax in December and January. Charges may be subject to minor amendments.

    Nora, Sardinia
    Nora has recently announced the introduction of a tourist tax.  The cost will be €1.00 per person per night during April, May, June, July, September and October and €1.50 per person per night during August.  Children under 12 are exempt from this charge.  The charge will be payable in cash directly to the hotel. Charges may be subject to minor amendments.

    Otranto
    A tourist tax is applicable for all visitors to Otranto from 04 July 2011. The cost will be 2 Euros per person per night for a maximum of 7 nights, and is payable in cash directly to the hotel. Children aged 11 years and under are exempt from this tax. Charges may be subject to minor amendments.

    Pisa
    Pisa has recently announced the introduction of a tourist tax.  The cost will be €2.00 per person per night.  The tax will be valid for a maximum of five nights during high season and three nights during low season and is payable directly to the hotel.  Charges are subject to minor amendments.

    Ravello
    A tourist tax is applicable for all visitors to Ravello from 01 April 2012. The cost will vary depending on the hotel's star rating and is as follows: 3 Star hotels and residences 2 Euros pppn; 4 Star hotels 3 Euros pppn; 5 Star hotels 4 Euros pppn; 5 Star Luxury hotels 4.50 Euros pppn. From 01 Apr - 31 May and 01 - 31 Oct there is a 50% reduction and from 01 Nov - 31 Mar there is a 70% reduction on the charge. The charge is applicable for a maximum of 7 nights and children aged 16 years and under are exempt from this tax. Charges may be subject to minor amendments.

    Rome
    Rome has announced the introduction of a city tax, which will be applicable for all visitors to Rome from 01 January 2011. The charges will vary according to the type of accommodation chosen and are as follows; accommodation types up to and including 3* hotels will be subject to a charge of 2 Euros per person per night and 4* and 5* hotels will be subject to a charge of 3 Euros per person per night. The tax is applicable for a maximum of 10 nights. The amount is payable in cash directly to the hotel. Children under 10 years are exempt from this charge. Charges may be subject to minor amendments.

    San Gimignano
    San Gimignano has recently announced the introduction of a tourist tax.  The cost will be  between €1.50 - €2.50 per person, per night for a maximum of 10 consecutive nights between 01 March and 31 October 2012. The tax will be payable in cash directly to the hotel.  Children under the age of 12 are exempt from this charge.  Charges may be subject to minor amendments.

    Santa Margharita di Pula
    Santa Margharita di Pula has recently announced the introduction of a tourist tax. The cost will be per person per night as follows: 4 stars €1.00 and 5 stars €1.50.  Charges in August will be slightly more – 4 stars €1.50 per person per night and 5 stars €2.00 per person per night.  Children under 12 are exempt from this charge.  Charges may be subject to minor amendments.

    Siena
    Siena has recently announced the introduction of a tourist tax. The cost will be per person per night as follows: between 01 November – 29 February 4 stars or less, €1.00; 5 stars, €3.00; and between 01 March – 31 October 4 stars or less, €2.00; 5 stars, €5.00. The tax is applicable for a maximum of 6 nights per month and will be payable directly to the hotel. Children under 12 years are exempt from this charge. Charges may be subject to minor amendments.

    Sorrento
    Sorrento has announced the introduction of a tax, which will be applicable for all visitors to Sorrento and Sant' Agnello from 01 April 2012 during the summer period only (April - October). The charge will be as follows: 3* hotels €1 pppn, 4* hotels and apartments €1.50 pppn, 5* hotels €2 pppn. The tax is payable in cash directly to the hotel and is applicable for a maximum of 7 nights. Children ages 17 years and under are exempt from this charge. Charges may be subject to minor amendments.

    Val d'Orcia
    Val d’Orcia have recently announced the introduction of a tourist tax.  The tax will apply to stays between 01 April – 31 October and the cost will be €1.00 per person per night for the first two nights of a stay and €0.50 per person per night for nights 3 and 4.  The tax will be payable in cash directly to the hotel.  Charges are subject to minor amendments. 

    Venice
    Venice has recently announced the introduction of an accommodation tax, which will be applicable for all visitors from 01 July 2011. The cost will be 1 Euro per person per night, per star of category. The tax is applicable for a maximum of 5 nights and will be payable in cash directly to the hotel. Children under 10 years are exempt from this charge. Charges may be subject to minor amendments.

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Travel Advice

  • Health Issues

  • Check with your doctor if you have any health concerns in advance of your trip.

  • Deep vein thrombosis

  • The chance of deep vein thrombosis occurring while travelling by air is extremely low. That said, there are a number of precautions you can take to further reduce the risk.

    Deep vein thrombosis can occur as a result of prolonged immobility during travel. This occurs when a blood clot forms, usually in the lower leg. This is a serious medical condition and needs treatment with blood thinning drugs or anticoagulants to prevent clots breaking off and travelling to the lungs causing significant illness and, on very rare occasions, death.

    Certain people are more at risk than other such as those with a history of thrombosis, those taking an oral contraceptive pill or who are pregnant, those recently hospitalised, smokers, the obese, some patients with congestive heart failure and people with malignant disease. Dehydration may exacerbate the problem.

    To reduce the risk, periodic exercising of the feet and legs, or walking around where feasible, is advised. Elastic stockings may be helpful. Drink plenty of non-alcoholic liquids to prevent dehydration. Those who are believed to be particularly prone are advised to obtain medical advice before embarking on their journey.

  • Personal Safety When Abroad

  • As at home, there is always a risk of becoming a victim of crime wherever you travel in the world. Take sensible precautions, especially when walking around at night and try to avoid carrying valuables.

    One of the major appeals of travel is experiencing a different culture/way of life, however this can expose you to different hygiene and safety standards than you are used to.

    To visit some countries you may need certain inoculations. Please consult your doctor before travel.

  • Weather

  • It’s always advisable to check the weather forecast in your destination country/region in advance of travel. Certain regions are prone to adverse weather conditions at different times of the year for example, the hurricane season runs from 1 June to the 30 November every year and may affect American States (particularly Florida) and the Caribbean.

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Visas

  • Passports and Visa Information

  • Please note that if you don’t have a valid passport, visa or entry permit, you may be refused travel, either by us or by the airline.

    Please be aware that should this happen, we are unable to assist you in any way. Be sure to double-check that you’ve remembered these documents.

    Passport and visa requirements for Irish & British Citizens

    All citizens of the Republic of Ireland & the United Kingdom require a ten year passport (valid for 6 months after completion of any journey). Infants and children must also have their own passport with photograph. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday.

    Visas may be required, depending on your destination - it is your responsibility to check the latest requirements with the appropriate authority before travelling.

    Children and passports

    As of 05 October 1998, children under 16 have been required to travel on their own passport.

    However, if your child is already included on your passport, he or she is not affected by this change and can continue to travel on your passport until it expires or until they reach the age of 16. Please note however, that some countries, such as Bulgaria, may refuse entry to any children without their own passports.

    Should a new document be required during the validity of your existing passport, any child who is included on it will need to apply for a separate passport.

    Given that passport applications can be a lengthy process, so we recommend that you plan ahead and keep your holiday dates in mind.

    Other documentation

    US immigration require a letter of Parental Consent if you intend taking a child who is not a member of your family into America.

  • Australian Visas

  • All visitors entering Australia, other than Australian and New Zealand citizens, require a visa or approval to travel and enter Australia.

    Such approval has been simplified by The Australian Government by developing the Electronic Travel Authority System (ETAS). Application forms are not required for an Electronic Travel Authority (ETA) and, being electronic, there is no physical evidence of an ETA.

    It is only possible to verify an ETA electronically. Please note - Working Holiday Visas or Work Permits cannot be issued in this manner.

    There are 3 types of ETA's which Travelmood has been authorised to issue for you:

    Visitor/Tourist

    This is valid for 12 months from date of issue with multiple stays of 3 months each.

    Business Long

    This is valid for use for the life of the passport (up to 10 years), and for multiple stays of 3 months each. An additional fee is payable to The Australian Immigration Authority of A $70 by MasterCard or Visa credit card when your ETA is processed. Please ensure your method of payment is by one of these cards.

    Business Short

    This is valid for use for up to 12 months with a single stay of 3 months. This is only for USA & Canadian citizens. In each case, Travelmood makes an administration charge per ETA issued.

    Important: You may be refused entry to Australia if you’re not in good health or have criminal convictions. In these circumstances please contact the Australian consulate.

    Working Holiday Visa

    Working holiday visas are a hugely popular and great way to visit the country. The Australian Working Holiday Visa is available to Irish & UK passport holders between the ages of 18 and 30 years.australia

  • USA and ESTA Visas
  • There have been changes to the necessary requirements to travel visa-free to the United States under the Visa Waiver Program. Nationals of Visa Waiver Program countries will still be eligible to travel without a visa but will have to obtain an approved travel authorisation prior to their travel to the United States.

    Visitors who don’t receive travel authorisation prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure.

    Applications for visa waiver can be made through the Electronic System for Travel Authorization (ESTA). Please visit https://esta.cbp.dhs.gov to complete or track your ESTA application.

    Supplying passport details for flights to the USA

    A standard requirement of the US Transport Security Administration (TSA) is that airlines provide certain passenger data, by electronic means, to TSA by 72 hours prior to departure. This is known as US Secure Flight. The information required is Full name (as in passport), Gender, Date of Birth and Redress* number (if held). We will provide all this information to the airline.

    *A redress number is a unique number for a regular traveller who has applied for redress under the US TRIP programme. This would apply where the traveller is regularly selected for additional screening when matched against the US watch list.

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Flying Information

  • Check-in and boarding

  • Check-in

    It’s always advisable to check-in early. With increased security checks we’d recommend checking in at least three hours prior to departure. Most airlines now offer on-line check-in, details of which will be on their respective websites.

    Timings shown are local times based on the 24-hour system and may change during certain periods according to the individual country's daylight saving time policy. Please note - flight times shown on this website are for guidance only and are subject to change. Actual flight details will be shown on your flight tickets. Please remember to check your flight details and times on receiving your tickets.

    In-flight Meal Requests

    Most scheduled flights will serve a meal or snack. Should you require a vegetarian, kosher or other special dietary meal, please advise us at the time of reservation. Please be aware that we cannot guarantee food requests. It is forbidden to consume your own alcohol on board your scheduled flight.

    Frequent Flyers

    Please contact us with your frequent flyer card details which we can add to your booking. Please be advised that we are unable to exchange frequent flyer points / miles for flights at Travelmood. In addition please be aware that not all flight classes are eligible for accumulating frequent flyer points/miles.

  • Special assistance

  • Pregnancy

    Please consult with your doctor whether it’s safe to travel, if you’re pregnant. Airlines insist on a medical certificate stating you are fit to fly if you are more than 28 weeks pregnant at the time of your return scheduled flight. If you are more than 34 weeks at the time of your return scheduled flight, they may refuse to let you fly. Please consult your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

    Special items carriage

    Please tell us at time of booking if you want to carry other items such as wheelchairs, windsurfers, bicycles or golf clubs so that we can ask the airline. Please note that carriage of these items (except wheelchairs and pushchairs) cannot be guaranteed and may be subject to a charge at check in.

    Wheelchair users

    Wheelchair carriage is offered by most airlines and not considered part of your baggage allowance. Your wheelchair will be carried in the hold of the aircraft and can be collected at the baggage reclaim area. Can we ask that you please either contact us at the time of booking if you require wheelchair carriage and assistance or contact the airline directly.

    Please inform us prior to booking if you require assistance getting on and off the aircraft and we’ll be happy to arrange this wherever possible. When you pre-book this we will require proof of need such as your registered disabled number or a letter from your doctor.

    Please be advised that we strongly recommend that you purchase adequate insurance for your wheelchair prior to travelling as it must be checked in with the rest of your luggage after you reach the gate.

  • Travelling with infants and children

  • Every carrier has its own restrictions with respect to children, and the various age limits. However, subject to availability and any other restrictions imposed, children are usually defined as those aged between 2-11 years on the date of their return scheduled flight. US immigration require a letter of Parental Consent if you are taking a child who is not a member of your family into America. Please ask us at the time of booking.

    Carriage of Infants

    Children are considered as infants if they are under 2 years of age on the return journey. There is a minimum age limit for infants on all scheduled flights of two weeks of age on the date of departure. Infants will not be charged Air Passenger Duty or Airport Taxes (unless you are purchasing a seat for your infant). Other taxes may apply.

    Please check with your airline before travel as airlines impose different rules for the carriage of infants.

    Most airlines will permit infants to travel on an adult’s lap or in their own seat (which would be purchased at the same price as for a child). All infants must be accompanied by an adult.

    Most airlines insist that infants are secured with an infant lap-strap (which loops around the adult’s seat belt) during the scheduled flight. However, some airlines do not make lap-straps available. This is most common for American and German carriers.

    Infants can travel in their own seats, with or without a car seat. The child/infant would require his/her own aircraft seat and would be charged at the appropriate child price quoted to you. The carriage of car seats is at the sole discretion of the airline.

    The standard adult seat belt or appropriate Child Restraint System can be used for Infants and children travelling in their own seat, but not in a car seat.

    Minimum age and unaccompanied minors

    Please note that you need to inform us if the person for whom a scheduled flight has been booked is under the age of 18 years on the day of departure and travelling unaccompanied - call us on Dublin 01 4331040 or Belfast XXXXXXX for further information. Some carriers do not accept unaccompanied minors or impose minimum ages, special conditions or charges.

  • Disruptive passengers

  • Please be aware that the Captain of an aircraft has absolute authority over the aircraft and passengers at all times whether they are boarding or on board. Under relevant legislation and under the carrier's own conditions of carriage, he/she may prevent you from travelling where, for example, it is considered that you are unfit to travel or that you may pose a danger to or threaten the good order of the aircraft and/or other passengers. Such refusal may arise in instances, for instance, where you are found to be drunk before or after boarding, smoking on board or using threatening, abusive or insulting words or behaviour to a member of the crew. In these circumstances your scheduled flight may be terminated and we and/or the carrier will not be liable to you for completing your scheduled flight. Further, neither we, nor the carrier will hesitate to report the offender to the relevant authorities.

    Please be aware also that misconduct on an aircraft constitutes a serious criminal offence for which you will be liable to prosecution. In the above circumstances neither we nor the carrier will be liable for any refund, compensation or any other costs you may have to pay. Furthermore, if in the Captain's opinion, you or a member of your party’s behaviour requires the aircraft to be diverted, we and/or the carrier may claim against you for all additional costs incurred as a result of the diversion.

  • Delays and compensation

  • Under European law, depending on the circumstances, airlines are required to provide refreshments to passengers whose flights are cancelled at short notice, who are denied boarding or who are subjected to long delays with assistance. If appropriate they will also offer accommodation.

    Furthermore, in certain circumstances, passengers who are denied boarding or whose flights are cancelled may be entitled to financial compensation.

    Please contact your specific airline if you would like to query if compensation is due to you.

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