Make a Booking

You can pay your balance in full or in instalments by clicking Pay your balance online.

You’ll require the following information to make a payment:

• Booking reference
• Lead passenger surname
• Departure date

You can also make a payment by calling our Accounts Department on 01 4331090.

A 2.5% Handling Fee is applied to all balance payments made by Credit Card or Visa Debit Card.

We require that the full balance of the holiday is paid no later than 10 weeks before departure. Failure to do this may result in your holiday being cancelled and charges made accordingly. If travel is within 10 weeks of the booking date you’ll need to pay the full cost of the holiday at the time of booking, by debit or credit card.

Cheques require 5 working days to clear - cheques that will not clear at least 10 weeks before departure cannot be accepted.

Tickets and other documentation

How soon after booking will I receive tickets and other documentation?

All bookings made online should receive a confirmation email confirming details on the same day. Further to this, and for those bookings made over the phone, a confirmation invoice is sent out 7-10 working days after making the booking. You’ll receive your itinerary, including flight tickets, hotel voucher, etc, approximately 2 weeks prior to departure.
Please note that many of our scheduled flights now operate an e-ticket system - where this is the case no actual tickets will be sent out, however the airline reference number will be included in your itinerary.

Should you wish to amend your booking (e.g. transfer to a different Travelmood holiday, departure date, airline, airport, change the number of people booked to travel, change or cancel an excursion or pre-departure special offer etc), we’ll do our best to help. If any members of your party are unable to proceed with the holiday, you may transfer the booking to a substitute person, providing they are suitable; satisfy all the conditions applicable to the original booking and are acceptable to Travelmood. The onus will be on the person taking and the person leaving the booking to pay any additional costs arising from the transfer. We charge a minimum Amendment Fee of 50€ per amendment plus any non-refundable costs arising from the contract terms of our suppliers. Should you change your booking within 70 days of departure, however, the cancellation charges will apply. In the instances of name changes, the applicable costs and/or cancellation charges will apply as appropriate.

Please Note: Name changes and/or departure changes are not always permitted by airlines and most treat name such changes as cancellations and charge accordingly. In this event, charges will be passed on to you in addition to any other Amendment Fees. Once airline tickets have been issued any changes made to the ticket(s) may result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.

Please Note: In the event of the price being dependent on the number of people booked into the accommodation and then varying because you wish to change that number of people, the price will be recalculated based on the new party size. Any increase in price per person payable as a result of a part cancellation is not a Cancellation Charge. A separate Cancellation Charge will be levied in respect of bookings cancelled. A new confirmation invoice will be issued as appropriate, on which the Cancellation Charges will be shown.

In order to cancel a booking, or part of it, you need to send us written instructions signed by the person who made the booking ie the lead name on the booking. As a compensation for the expense incurred in processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below. The amount payable is dependant on when we receive your written instructions ie the more notice you give, the less we will charge. Please note - If the reason for cancelling is covered by your insurance policy you should be able to recover your cancellation charges from you insurer:

Scale below shows: Time before departure when cancellation instruction is recieved by us and the applicable Cancellation charge as a % of the total holiday cost (excluding any insurance premiums and any amendment fees already paid to us)

71 days of more	Loss of deposit plus insurance
70 – 29 days	50%
28 – 22 days	70%
21 – 8 days	90%
7 – 0 days	100%
All cancellation charges

Please note - In certain instances the carrier or hotelier may apply a higher cancellation charge. Please enquire at the time of cancellation.

Costs or reductions applicable to children will be shown where appropriate and apply to children under 12 years of age on the date of their return travel to Ireland when sharing a room with two adults. Children are classified as adults upon reaching their 12th birthday. Children under the age of 2 years are classified as infants. Infants who reach the age of 2 years while on holiday must be considered as being a child.

Please note - Infants do not automatically receive a flight seat, baggage allowance or in-flight meals.