Flying Information

Check-in

It’s always advisable to check-in early. With increased security checks we’d recommend checking in at least three hours prior to departure. Most airlines now offer on-line check-in, details of which will be on their respective websites.

Timings shown are local times based on the 24-hour system and may change during certain periods according to the individual country's daylight saving time policy. Please note - flight times shown on this website are for guidance only and are subject to change. Actual flight details will be shown on your flight tickets. Please remember to check your flight details and times on receiving your tickets.

In-flight Meal Requests

Most scheduled flights will serve a meal or snack. Should you require a vegetarian, kosher or other special dietary meal, please advise us at the time of reservation. Please be aware that we cannot guarantee food requests. It is forbidden to consume your own alcohol on board your scheduled flight.

Frequent Flyers

Please contact us with your frequent flyer card details which we can add to your booking. Please be advised that we are unable to exchange frequent flyer points / miles for flights at Travelmood. In addition please be aware that not all flight classes are eligible for accumulating frequent flyer points / miles.

Pregnancy

Please consult with your doctor whether it’s safe to travel, if you’re pregnant. Airlines insist on a medical certificate stating you are fit to fly if you are more than 28 weeks pregnant at the time of your return scheduled flight. If you are more than 34 weeks at the time of your return scheduled flight, they may refuse to let you fly. Please consult your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

Special items carriage

Please tell us at time of booking if you want to carry other items such as wheelchairs, windsurfers, bicycles or golf clubs so that we can ask the airline. Please note that carriage of these items (except wheelchairs and pushchairs) cannot be guaranteed and may be subject to a charge at check in.

Wheelchair users

Wheelchair carriage is offered by most airlines and not considered part of your baggage allowance. Your wheelchair will be carried in the hold of the aircraft and can be collected at the baggage reclaim area. Can we ask that you please either contact us at the time of booking if you require wheelchair carriage and assistance or contact the airline directly.

Please inform us prior to booking if you require assistance getting on and off the aircraft and we’ll be happy to arrange this wherever possible. When you pre-book this we will require proof of need such as your registered disabled number or a letter from your doctor.

Please be advised that we strongly recommend that you purchase adequate insurance for your wheelchair prior to travelling as it must be checked in with the rest of your luggage after you reach the gate.

Every carrier has its own restrictions with respect to children, and the various age limits. However, subject to availability and any other restrictions imposed, children are usually defined as those aged between 2-11 years on the date of their return scheduled flight. US immigration require a letter of Parental Consent if you are taking a child who is not a member of your family into America. Please ask us at the time of booking.

Carriage of Infants

Children are considered as infants if they are under 2 years of age on the return journey. There is a minimum age limit for infants on all scheduled flights of two weeks of age on the date of departure. Infants will not be charged Air Passenger Duty or Airport Taxes (unless you are purchasing a seat for your infant). Other taxes may apply.

Please check with your airline before travel as airlines impose different rules for the carriage of infants.

Most airlines will permit infants to travel on an adult’s lap or in their own seat (which would be purchased at the same price as for a child). All infants must be accompanied by an adult.

Most airlines insist that infants are secured with an infant lap-strap (which loops around the adult’s seat belt) during the scheduled flight. However, some airlines do not make lap-straps available. This is most common for American and German carriers.

Infants can travel in their own seats, with or without a car seat. The child/infant would require his/her own aircraft seat and would be charged at the appropriate child price quoted to you. The carriage of car seats is at the sole discretion of the airline.

The standard adult seat belt or appropriate Child Restraint System can be used for Infants and children travelling in their own seat, but not in a car seat.

Minimum age and unaccompanied minors

Please note that you need to inform us if the person for whom a scheduled flight has been booked is under the age of 18 years on the day of departure and travelling unaccompanied - call us on Dublin 01 4331040 or Belfast XXXXXXX for further information. Some carriers do not accept unaccompanied minors or impose minimum ages, special conditions or charges.

Please be aware that the Captain of an aircraft has absolute authority over the aircraft and passengers at all times whether they are boarding or on board. Under relevant legislation and under the carrier's own conditions of carriage, he/she may prevent you from travelling where, for example, it is considered that you are unfit to travel or that you may pose a danger to or threaten the good order of the aircraft and/or other passengers. Such refusal may arise in instances, for instance, where you are found to be drunk before or after boarding, smoking on board or using threatening, abusive or insulting words or behaviour to a member of the crew. In these circumstances your scheduled flight may be terminated and we and/or the carrier will not be liable to you for completing your scheduled flight. Further, neither we, nor the carrier will hesitate to report the offender to the relevant authorities.

Please be aware also that misconduct on an aircraft constitutes a serious criminal offence for which you will be liable to prosecution. In the above circumstances neither we nor the carrier will be liable for any refund, compensation or any other costs you may have to pay. Furthermore, if in the Captain's opinion, you or a member of your party’s behaviour requires the aircraft to be diverted, we and/or the carrier may claim against you for all additional costs incurred as a result of the diversion.

Under European law, depending on the circumstances, airlines are required to provide refreshments to passengers whose flights are cancelled at short notice, who are denied boarding or who are subjected to long delays with assistance. If appropriate they will also offer accommodation.

Furthermore, in certain circumstances, passengers who are denied boarding or whose flights are cancelled may be entitled to financial compensation.

Please contact your specific airline if you would like to query if compensation is due to you.