Airline, Terminal and Luggage

We have detailed below some popular airlines and their individual luggage allowances and departure terminals. This will also be shown on your air tickets.

British Airways	Air Canada	Continental Airlines	Air Mauritius
American Airlines	Cathay Pacific	Egypt Air	Emirates
Etihad Airways	EVA Air	Jet Airways	Kenya Airways
KLM	Malaysia Airlines	Qatar Airlines	Singapore Airlines
South African Airways	SriLankan Airlines	Thai Airways	United Airways
Virgin Atlantic	All other airlines

As many airlines operate different policies regarding hold baggage and depart from different terminals, we have provided the information below as a guide. Should you wish to enquire about opportunities to upgrade your flight in any way, please do not hesitate to contact our Customer Service department. Unless otherwise stated on your documentation, your flight will consist of the following baggage allowance and will depart from the terminal as detailed below. Airport and airline policies may change without notice for security or commercial reasons. This information is therefore a guide only and is subject to change without notice.

Baggage Information

Destinations in USA, Canada, Mexico, Caribbean and Kenya

• 2 pieces not exceeding 23kgs per piece luggage allowance in World Traveller **
• 2 pieces not exceeding 23kgs per piece luggage allowance in World Traveller Plus
• 3 pieces not exceeding 23kgs per piece luggage allowance in Club World and FIRST
  

  ** Please note for all destinations in USA, Canada, Mexico and Caribbean World Traveller luggage allowance will change effective 7 October 09 to:
  1 piece not exceeding 23kgs luggage allowance in World Traveller

All other destinations

• 23kgs luggage allowance in World Traveller
• 2 pieces not exceeding 23kgs per piece luggage allowance in World Traveller Plus
• 3 pieces not exceeding 23kgs per piece luggage allowance in Club World and FIRST

Departure Terminal Information

Destinations in USA, Canada, Middle East, Egypt, India, China, Mauritius, Bahamas

• Depart from London Heathrow Terminal 5

Destinations in Far East - Bangkok and Singapore

• Depart from London Heathrow Terminal 4
  Please note from 29 October 09 these destinations will depart from London Heathrow Terminal 3

All destinations from London Gatwick

• Depart from the North Terminal

Baggage Information

All destinations

• 2 pieces not exceeding 23kgs per piece luggage allowance in Economy
• 3 pieces not exceeding 23kgs per piece luggage allowance in Executive First

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

Baggage Information

All destinations

• 2 pieces not exceeding 23kgs per piece luggage allowance in Economy
• 3 pieces not exceeding 23kgs per piece luggage allowance in Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

Baggage Information

All destinations USA and Canada

• 1 piece not exceeding 23kgs luggage allowance in Economy

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 4

All destinations

• Depart from Bristol Main Terminal

All destinations

• Depart from Birmingham Terminal 1

All destinations

• Depart from Manchester Terminal 2

All destinations

• Depart from Glasgow M Terminal

All destinations

• Depart from Edinburgh Main Terminal

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class
• 40kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class
• 40kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

Baggage Information

All destinations

• 30kgs luggage allowance in Economy
• 40kgs luggage allowance in Business Class
• 50kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

All destinations

• Depart from London Gatwick North Terminal

All destinations

• Depart from Birmingham Terminal 1

All destinations

• Depart from Manchester Terminal 2

All destinations

• Depart from Newcastle Main Terminal

All destinations

• Depart from Glasgow M Terminal

Baggage Information

All destinations

• 20kgs luggage allowance in Coral Class Economy
• 30kgs luggage allowance in Pearl Class Business Class
• 40kgs luggage allowance in Diamond Class First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3
  Please note from 30 September 09 all departures will be from London Heathrow Terminal 4

All destinations

• Depart from Manchester Terminal 1

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Elite Class Premium Economy
• 40kgs luggage allowance in Premium Laurel Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

Baggage Information

All destinations

• 25kgs luggage allowance in Economy
• 35kgs luggage allowance in Premiere Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3 **

** Please note from 13 October 09 all destinations will depart from London Heathrow Terminal 4

Baggage Information

All destinations

• 2 pieces not exceeding 23kgs per piece luggage allowance in Economy
• 2 pieces not exceeding 32kgs per piece luggage allowance in Premier World Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 4

Baggage Information

Destinations in USA, Canada and Kenya

• 2 pieces not exceeding 23kgs per piece luggage allowance in Economy
• 2 pieces not exceeding 32kgs per piece luggage allowance in Business Class

All other destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 4

All destinations

• Depart from Birmingham Terminal 2

All destinations

• Depart from Manchester Terminal 2

All destinations

• Depart from Glasgow M Terminal

All destinations from other Regional Airports

• Depart from Mayor Airport Terminals

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class
• 40kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3
• Please note from 29 October 09 all destinations will depart from London Heathrow Terminal 4

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class
• 40kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

All destinations

• Depart from London Gatwick North Terminal 3

All destinations

• Depart from Manchester Terminal 2

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class
• 40kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

All destinations

• Depart from Manchester Terminal 2

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class
• 40kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 1

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 4

Baggage Information

All destinations

• 20kgs luggage allowance in Economy
• 30kgs luggage allowance in Business Class
• 40kgs luggage allowance in First Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

Baggage Information

All destinations

• 1 piece not exceeding 23kgs luggage allowance in Economy
• 2 pieces not exceeding 23kgs per piece luggage allowance in Business Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 1

Baggage Information

Destinations in USA, Canada, Caribbean and Kenya

• 2 pieces not exceeding 23kgs per piece luggage allowance in Economy
• 2 pieces not exceeding 32kgs per piece luggage allowance in Premium Economy
• 3 pieces not exceeding 32kgs per piece luggage allowance in Upper Class

All other destinations

• 23kgs luggage allowance in Economy
• 23kgs luggage allowance in Premium Economy
• 30kgs luggage allowance in Upper Class

Departure Terminal Information

All destinations

• Depart from London Heathrow Terminal 3

All destinations

• Depart from Gatwick South Terminal

All destinations

• Depart from Manchester Terminal 2

Baggage Information

• 23kgs luggage allowance in Economy
• 23kgs luggage allowance in Premium Economy
• 30kgs luggage allowance in Upper Class

Some airlines offer a greater allowance than the average on certain routes. The total allowance on some local flights using light aircraft may be restricted. Carriage of excess baggage is at the airline's discretion and often only on payment of an appropriate fee.

Airport and Airlines policies may change without notice for security or commercial reasons. This information is therefore a guide only and is subject to change without notice

Excess baggage: Airlines are increasingly enforcing stricter controls over excess baggage. You should be aware that if you exceed the baggage allowance stated on your ticket then you may have to pay an excess baggage charge at check in. This charge may be as much as 1% per kilogram over your allowance of the premium fare charged by that airline.

Heightened security: Please be aware that due to heightened security guidelines, the security checks carried out by US Customs for both entry into and exit from the USA have in some instances led to the forcible opening of locked luggage by custom officials.

Carriage of butane lighters: The carriage of Butane lighters on board any aircraft operating to or from the USA is prohibited. This means that you cannot carry either on your person, or packed in your baggage, any butane lighter or any other form of lighter. Failure to comply with this requirement may result in you and other members of your party being denied boarding.

Officially known as the Convention for the Unification of Certain Rules for International Carriage by Air (1999), the Montreal Convention governs all air carriers and imposes limits on liability with regard to accidents, damages, delays or loss of property.

Air carrier liability for passengers and their baggage: This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to approximately €80,000, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than approximately €13,000.

Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to approximately €3,300.

Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to approximately €800.

Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to approximately €800. In the case of checked baggage, it is liable even if not at fault, unless the baggage is deemed to be defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at check-in and by paying a supplementary fee.

Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.